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Our support team can help you - or you can help yourself, with the instructions below. Of course, you might not have a spare device running an older version of iOS.

Back up the device again, creating a new and upgraded backup.

Restore it to a device running the version of iOS it was made with (you can see which version of iOS created by backup by using the free edition of iPhone Backup Extractor).

If you'd like to "upgrade" your backup, you'd need to do this: For example, you can't restore an older iOS backup to a newer iOS device. Your backup might not necessarily be corrupt, however: the same error message is shown when your iTunes backup is not compatible with the device that is being restored. ITunes' corrupt backup error message Corrupt? Or maybe not. It's not too hard to get your data our: check out our guide on getting data out of a corrupt iPhone backup below, It can suck to find out that you have a corrupt backup only when trying to restore with iTunes. Every now and then, when iTunes is backing up your iOS, it may happen that this process fails without an error message. This first message is straightforward and tells you you're dealing with a corrupt backup. ITunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored iTunes restore errors that indicate corruption Let's look at the cause and solution to each. There are a handful of errors you might get when a backup is corrupt.

Don't disconnect the device whilst iTunes is making a backup!.

Store the safety copy on another location on your computer, other than the default iTunes backup folder.

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Always make a copy of your iTunes backup before an update.However, there are best practices to follow to avoid losing precious photos or important contacts.

Given the many ways an iTunes backup can become corrupt, it's difficult to prevent all instances of the problem. Can I avoid iTunes corrupting my iOS backup? Photos taken by a recent iPhone are typically a few megabytes each, and a typical backup could be north of 30GB. iPhone Backup Extractor will do this automatically for you.

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For example, running out of disk space in the middle of a backup, having a hard-drive fail (or Dropbox eating your files!), an iOS upgrade going wrong, or a power failure during the backup can each affect the backup in different ways.Ī good way to sanity check whether there's a decent amount of data in a backup is to check how large the folder is. Encrypted corrupt backups are trickier, especially if the "manifest files" are missing, as these describe how data in the backup was encrypted, and are essential for the decryption process.īackups can be corrupted to different extents. It's usually straightforward to recover data from an unencrypted corrupt iTunes backup. Trying - and failing - to restore the backup using iTunes is another indicator. If iPhone Backup Extractor doesn't recognise the backup, labels it incomplete, shows no available data, or suggest the backup was created a very long time ago - like ! - then it's likely there's a problem with the backup. It'll show your backup's status: if it says "Complete and encrypted" or "Complete and unencrypted" that's a good sign.

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The easiest way is to install the free version of iPhone Backup Extractor, and load your backup in it.

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How to tell if your iTunes backup is corrupt You've got a great chance of recovering corrupt backups automatically with iPhone Backup Extractor. Recovering data from a corrupt iTunes backup is difficult but not impossible, and messages like "backup is corrupt or not compatible with your iPhone that is being restored" don't mean your data is "irreversibly lost".